Milan Cable Television Limited
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Sports
Local Channels
African News
International News
Movies & Series
Family & Kids
Education
Music
Lifestyle
Entertainment
Nature & Wildlife
Documentaries
Frequently Asked Questions
Find answers to the most common questions about Milan Cable Television Limited's services, packages, and support.
2. What services does Milan provide?
We offer:
- 📺 Digital Cable TV (Silver & Gold packages)
- 🌐 Fiber Internet (Residential & Business plans)
- 🎓 Technical training and IT services through our sister brands
3. Where is Milan Cable available?
Our services are currently available in Arusha and Moshi, with plans to expand further across Northern Tanzania.
4. What are the TV package options?
Silver Package – TZS 20,000/month
Includes local, African, news, kids, sports, movies, and religious channels.
Gold Package – TZS 35,000/month
Includes everything in Silver plus more international entertainment and sports channels.
5. What are the internet package options?
For residential customers:
- Silver – Up to 20 Mbps (TZS 75,000/month)
- Silver Pro – Up to 25 Mbps (TZS 90,000/month)
- Gold – Up to 40 Mbps (TZS 120,000/month)
- Platinum – Up to 100 Mbps (TZS 240,000/month)
6. How do I subscribe to Milan Cable TV or Fiber?
You can subscribe by:
- Visiting our office in Arusha or Moshi
- Calling/WhatsApp: +255 655 322 572 / +255 713 567 401
- Filling out the contact form on our website
7. How long does installation take?
Installation usually takes 1–3 business days after subscription and payment confirmation.
8. What payment methods do you accept?
We accept:
- Mobile money (M-Pesa, Tigo Pesa, Airtel Money, Halopesa)
- Bank transfers
- Selcom Pay
- Cash at our offices
9. What should I do if my service stops working?
Restart your router or set-top box.
If the issue persists, contact our 24/7 customer support team.
Our technicians will visit you promptly if needed.
10. Do Milan Cable TV and Fiber work during power cuts?
Cable TV requires electricity to power your TV and decoder.
Fiber internet requires power for the router. Using a UPS or power backup is recommended.
11. Can I bundle TV and Internet?
Yes ✅ — you can combine Milan Cable TV and Milan Fiber internet under one subscription for more convenience.
12. How do I contact customer support?
📞 Phone: +255 655 322 572 / +255 713 567 401
💬 WhatsApp: +255 655 322 572 / +255 784 430 621
📧 Email: support@mctv.co.tz
🕘 Hours: Mon–Sat, 09:00 AM – 06:00 PM (support is 24/7 for urgent issues)
Get In Touch
Milan Cable Television Limited
22 Milan Road
arusha
arusha 027